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Terms & Conditions

Refund Policy for Online Purchases

Orchard Passes & Season Tickets

  • Once purchased, annual passes, cannot be refunded.
  • Not valid in conjunction with group rates.
  • Annual Passes cannot be used as part of a school visit.
  • Passes must be presented on day of visit.  We regret that re-entry cannot be permitted against your proof of payment alone.
  • For repeat visits, passes must visit the tours & tickets office to sign up for their chosen tour or walk.
  • Lost or damaged passes can only be replaced with proof of purchase.  An administration charge per replacement pass may apply for this service.
  • Passes must not be resold.
  • Passes cannot be transferred or exchanged.
  • Passes other than gift vouchers have no monetary value.
  • Brogdale Collections reserves the right to alter opening times without notice.

Events/Festival Tickets

  • Valid for the event specified only
  • Purchased event tickets are non-refundable.
  • Tickets must not be re-sold.
  • Tickets cannot be transferred or exchanged.
  • Tickets are not transferable to any other date or event.
  • Brogdale Collections reserves the right to alter opening times without notice.

Course Bookings

  • Valid for the course specified only
  • Once purchased courses cannot be refunded (unless we cancel the course).
  • Course bookings cannot be transferred or exchanged to another course or date.
  • Course bookings have no monetary value.

Gift Vouchers

  • Valid for products from Brogdale Collections only, dose not include the marketplaces shops.
  • Gift vouchers can be used to book Brogdale Collections Rural Courses, festival or event tickets, Orchard Passes, Members Passes or items form the Brogdale Collections gift shop
  • Once purchased gift vouchers cannot be refunded.
  • Vouchers will be sent to the email or address provided on booking.
  • Gift vouchers are  valid for one year from date of purchase.
  • The value of a gift voucher may be used in conjunction with cash or card payment to purchase higher value items.